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Resolved Date Restriction

Harsh
Harsh
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July 11, 2023

Hi All,

Based on the documentation, Resolved(Date) is set, if we are setting any resolution(custom resolution, or system defined),when the issue is transitioned to a status. It is not set when resolution is unresolved.

I want to achieve the following - 
I don't want resolved date to be shown in view screen, when setting a resolution(any custom resolution) in any status except DONE status or when the resolution is set DONE/Completed.

Thanks in advance!

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 11, 2023

You will need to edit your workflow so that the resolution is only set, or offered to the users during the transition, on the transitions into "done"

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