Resolved Column Blank in excel csv file

[Matt Herold]

Why is this column blank?  How can I create an open-to-closed report?

[Ste Wright]

Hi @Matt Herold 

Is this an export as the result of an issue search?

If yes, I would first check the Resolution field is being set on issues which are in "done" statuses (this is what activates the Resolved field) - are Resolutions present?

Ste

[Matt Herold]

Hello @Ste Wright 

Thank you for reaching out.  

Yes, this is a column in an Excel .csv export.  

Where would I find the resolution field?  I suspect the nomenclature may have been changed by a project manager.

Here is a SS from a "Done" case as it's labeled:

Thank you for your input

[Ste Wright]

Hi @Matt Herold 

Usually the Resolution shows next to the Status, it'll be a word with a green tick next to it. You don't appear to have it in the top screenshot.

In this instance I would check the Workflow to ensure either there's a...

• Post-function setting the resolution, or...
• Screen on the "Done" transition, which has the Resolution field on it so one can be set

Ste