Resolve issue Mandatory

[Gustav Manthorpe]

I want to make resolve issue mandatory. This way it will always be marked as having some type of resolution. Is there any way to do this?

[Joe Pitt]

@Valerie Knapp solution works if If you always know the resolution you want. If not, the workflow needs to present a screen with the resolution field on it. REMEMBER, any time the resolution field is presented on a screen other than the view screen it is required to be filled in.  

[Nic Brough -Adaptavist-]

Be careful not to add resolution to the create or edit screens.  If you do that, then issues will be created already finished, or if you only add it to edit, then they will be resolved as soon as someone edits anything.  Only use it on transition screens.

Remember that if you resolve an issue, Jira considers it complete, needing no more attention.  It will drop out of a lot of the default reporting (because a lot of it, like "assigned to me" effectively includes "and resolution is empty")

[Valerie Knapp]

Hi @Gustav Manthorpe , thanks for your question.

You can use a post function on the workflow transition to populate the resolution. That is what I would do in this case, for example, on the transition to closed or accepted, you can have the post function populate the resolution and then you're all set.

Please check out the documentation for more detail - Configure advanced issue workflows | Atlassian Support

Cheers