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Resolution of Edit Issue field is updating automatically to Done status.

Bharathi Dandi January 18, 2022

I observed a weird change in Jira server that Resolution has been updated automatically to Done status. when I edited the story points field of an issue.
Can you please provide your suggestions on how to control it from being updating Resolution field to done on Issue edit.

(This change I observed in Jira server)


FYI.. Resolution field is a editable one.

 

Thanks,

Bharathi.

2 answers

1 vote
Nic Brough -Adaptavist-
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January 18, 2022

My guess is that one of your inexperienced admins has put the resolution field on the edit screen.

You need to get rid of that as soon as possible.  The resolution field should never be put on a create or edit screen, only transition screens.

Bharathi Dandi January 19, 2022

Hi Nic,

 

Thank you so much for your help.

Is it good to remove resolution field from Create and Edit screen of the project?

Shall I be keep the Resolution field on View screen?

Please confirm with your suggestions.

 

Regards,

Bharathi.

Nic Brough -Adaptavist-
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 19, 2022

Please re-read the last sentence in my answer.

The view screen doesn't actually matter - Jira will always display the resolution, whether you have it on the view screen or not.

1 vote
Dave Mathijs
Community Champion
January 18, 2022

Hi @Bharathi Dandi  welcome to the Atlassian Community!

In your question, you mention Jira Server while the tags refer to Jira Software Cloud.

Can you please confirm the hosting type?

Editing the story points of an issue doesn't change its status, nor its resolution in normal circumstances. Are you aware of any automation rules for this project?

Are you the site admin?

Bharathi Dandi January 19, 2022

Hi Dave,

Thanks for your help.

I confirm that hosting type is  JIRA Server.

There are no Automation rules applied for the project.

 

Yup I'm site admin.

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