Resolution has been set, but "resolved" is not showing under dates section

[Alice Xu]

Usually, when a request has a resolution status attributed to it, a section under "dates" will display the time at which it was "resolved", but for one of our tickets, it's not showing up. I need this data so that I can run accurate queries. I've attached two screenshots, one that shows the expected display(first image), and another showing the request I'm referring to(second image).

[Joe Pitt]

What does the resolution field say if you open the issue in edit mode? Just being in the Done column doesn't mean a resolution value is set. I've seen plenty of examples where an issue didn't go through a transition that set the resolution field even though it says done. 

[Alice Xu]

If I understand the question properly, the resolution field has a bunch of other options to choose from other than "Done". To name a few; Fixed, Obsolete, Won't Do, etc.

[Joe Pitt]

No, what is the value showing in the resolution field in each of the two issues? I'm suspecting it is Unresolved in the one not showing a date. 

[Alice Xu]

The resolution field in the edit prompt is as shown in the images, fixed and done. In my experience, when the field is unresolved we can change the status to something else and then the resolved time is added automatically, but in this situation, the resolution has already been changed yet nothing is showing, which is why I'm confused.

[Joe Pitt]

I don't understand either. They are the same issue type, in I presume the same project. So any field configurations should be the same.