Resolution field

[Audra Bonacki]

Hi, I'm wondering when you have a ticket get to the resolution screen and you fill in the Resolution field but then reopen the ticket, can that Resolution field get blanked out? It is skewing our reporting and ticket tracking to have tickets in any other status and showing that field populated. Thanks!

[Sascha H_]

HI @Audra Bonacki ,

you can find it here

https://support.atlassian.com/jira/kb/best-practices-on-using-the-resolution-field-in-jira-cloud/

pretty much in the middle of the page, or search for 

If you happen to have a reopening transition

on the page.

Cheerio,

Sascha