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Hello, someone needs to reset their password, but they haven't received the email to do so, and it's urgent because they are a scrum master. I need help, please.
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Has the user been receiving emails from the Jira environment until this point?
It is possible that the user's email address has been blocked by Atlassian. You can open a support request with Atlassian directly to have them check that and unblock it if that is required. Open a support case here:
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