Required field

[AgileHappyLearner]

Two issues, same issue type, same workflow schema, same workflow, I could close one of them and can't close the other, I receive a message indicating that I cannot close it because a field needs to be completed but it is a field that is not configured for this type of incident and I have closed many others without it. I have already looked at the workflow in detail and it does not have any validator configured that requests the field for that type of incident, could you give me any clue where else to look?

[Marco Brundel · Accepted solution]

Hi @AgileHappyLearner ,

Can you see if the field in the issue that you can close is filled?
Has an 'required' been set up in Field Configuration?

What does the notification look like? Do you have a screenshot?

regards, Marco

[AgileHappyLearner]

Hello, no, the field is not filled because is not configured in the screen for this kind of issue, indeed, is not filled in any of the other issues I already closed and have the same issuetype. The notification is "Please select the target fix Version for the works done in the task"

[Marco Brundel]

Hi @AgileHappyLearner ,

A strange situation indeed.

The things I think about is a validator on a transition (especially given the text that is shown), or whether the FixVersion is filled "under water" in the other issue(s), or whether it concerns different issue types.
But these are things you already rule out.

Or is it the case that sub-tasks or linked issues are handled via a postfunction or automation and the notification is about this sub-task or linked issue?

Regards, Marco

[AgileHappyLearner]

Hello, regarding your last comment, no, this issues don't have sub-tasks or linked issues. I honestly don't know what could be happening, no other issue can have the FixVersion field filled "underwater" because indeed, there is no FixVersion (releases) defined for this project. Thanks anyway for your ideas about where to look.