Request to Reactivate Jira Account

[sabina SR]

Dear Jira Support Team,

I hope this message finds you well. 

My Atlassian/Jira account seems to be deactivated. How could I reactivated it ? Could you help me please ? 

[Trudy Claspill]

Hello @sabina SR 

Welcome to the Atlassian community.

We are a user community, not the Atlassian support team. We can offer you advice but can't access your subscription information.

Were you using a paid subscription or a free subscription?

Atlassian does not typically deactivate a subscription without sending emails first. Did you receive such a emails?

Does anybody else have access to manage the subscription? If so did you check if they deactivated it?

When was the last time you could successfully access the product?

There is a document here about reactivating subscriptions

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

[Trudy Claspill]

Hello @sabina SR 

If you are on a free subscription you can contact the Billing, Licensing, and Purchasing Support team through the page link provided by @Karan Sachdev 

[Karan Sachdev]

Hey @sabina SR

Welcome to Atlassian Community!

Please connect with Atlassian billing team for assistance with this: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

As Trudy pointed out, community experts can't access your site's information but can only share suggestions on a given topic based on their expertise.

Thanks!

[sabina SR]

Thank you :)

[sabina SR]

Hello @Trudy Claspill,

Thank you for your answer. My account was deactivated because my workspace exceeded the limit time. I haven't consult it in a while. I just wanted to know how to contact the support team for this case.