Reporting on Assignee Resolved and Open

[Lauren Jones]

Hello! I'm trying to make a report that shows the amount of resolved and still open tickets by assignee per day. 

[Mikael Sandberg]

Hi @Lauren Jones,

Welcome to Atlassian Community! 

JSM has a built-in reporting tool that you can use, and you can use the existing Created vs Resolved report to do it. All you have to do is add new series for each assignee.

Your other option would be to create a dashboard that gives you that information. I use Custom Charts to do that because it allows you to customize the charts in a better way than the out-of-the-box gadgets allows you to do.

This chart shows the resolved vs open issues per agent.

[Lauren Jones]

Thank you Mikael! May I ask using the custom charts what your parameters were for creating your chart? 

[Mikael Sandberg]

In this case I am charting based on the assignee and grouping based on statusCategory, and the filter is based on created >= -7d