Reporter not receiving email notification

[Ian Dela Rosa]

We used app script in Google to allow creation of issue from Google sheets every time it's updated. It uses the email address from a row on the sheet as the reporter but once an issue is created the reporter does not receive any email notification. The email notifications works normal for issues created via portal or email but not from the Google app script. Any help and advice would be appreciated. Thanks in advance.

[Lígia Zanchet]

Hello Ian,

Welcome to our community!

I wanted to let you know that any issues created via CSV import in Jira do not trigger the Issue Created Event. This is a known bug, documented here: "Issue Created Event is not fired when creating issues using CSV External System Import."

While I'm not familiar with the specifics of your plugin, I assume that the issue creation from Google Sheets might be using the external system import method. It would be great if you could confirm this with the Google Sheets script team.

Thanks and looking forward to your insights!