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Report series with a SLA filter is always 0
Hi everyone!
I have a question regarding reports and SLA filters.
I created a report to show average service levels (let's call it "Example service level") over time for different ticket types (the type is stored in a custom field: "Example field"). But I only want to include tickets that meet the time target for "example service level".
So I added a series, chose Example service level (Avg.) as a series and filtered via JQL for the following tickets:
Example field = "Type 1" AND "Example service level" != breached()
Unfortunately, the created series is always 0 and does not contain any ticket. But when I create a filter exactly as the JQL line above, it does contain a lot of tickets.
I would be happy about some help or hints for that!
Thanks in advance and best regards
Lena
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