Reply to Incoming Mail by commenting on created issue

[Bunyodbek Kosimov]

Is it possible to reply to an incoming mail by commenting on an "Issue" that has been created by Incoming mail? Like if I write comment to an Issue (created by incoming mail) it should reply to an email sender.

[Jack Brickey · Accepted solution]

If configured to send a notification then the Reporter will receive an email. If the desired person is not the Reporter or Watcher then you could consider using Automation. Of course you need to know who to send the email to so unclear where that email address would be stored if not the reporter or watcher.

basically it is designed to work like this…

1. User A sends email to configured email handler address
2. Issue is created
3. Jira generic event results in email notification to user A that issue was created
4. User B (Assignee?) makes a comment
5. Jira sends email notification to all interested parties: Reporter, watchers

[Bunyodbek Kosimov]

Thank you for your help Jack,

Yes, the problem is to find a way to reply an incoming email if the sender is a dummy account. As per the documentation I used a dummy account to handle the mails from non Jira user accounts. Even if I use automation I cannot reply to real sender of an incoming email. Are there any other ways(just in case) to catch the email address of the sender from the body (from description field) so that we can use automation rule? 

Also the emails in inbox are deleted all the time. Is it possible not to delete it? 

[Jack Brickey]

I have seen a couple of posts where folks are doing just that - looking within the body or description and pulling out the email then using that email for whatever purpose such as sending an email to that user.

I recommend searching the community. Here’s an example that I found with a quick search - Automation-Regex-extract-email-address-from-Issue-Description 

[Bunyodbek Kosimov]

Thank you