Replicating a referral program best template?

[Mitchell Cumming]

Hi community,

I'm trying to use Jira to replicate referral tracking

long story short, if someone refers me business and that business is successful i want to be able to send the original referral a thank you

now.....if that same person does more business with me i want to keep referring the original referrer

So i was thinking a Kanban with epics + recurring tasks for each epic

but was wondering what other peoples opinions might be

[Angélica Luz]

Hello Mitchell,

Welcome to Atlassian Community!

When using Jira, the best product to communicate with customers would be Jira Service Desk where there is a portal that they can create tickets for a referral, for example, and each comment or status change will generate a comment.

I searched for similar cases but didn't find anything that could help us to configure Jira for this purpose.

My suggestion would be for you to test both Jira Software and Service Desk and check what best fits your environment. 

• Get started with Jira Service Desk for admins

Regards,
Angélica