Removing required comment in customer satisfaction page

[Anahit Sukiasyan]

Hey, dear community,

I have a question related to the customer satisfaction page in Jira, when a customer rates the ticket with marks it asks for a comment, it's mentioned in the field that the comment is optional, but actually, it doesn't allow to rate unless a comment is written.

Could you kindly help me to fix it and remove the mandatory comment?

Seems, I have set it up neither from the workflow nor from the satisfaction page, where is it customized then?

[Tomislav Tobijas _Koios_ · Accepted solution]

Hi @Anahit Sukiasyan ,

Unfortunately, this isn't configurable at the moment and it is pre-defined by the system.

Here's a link to CSAT-related suggestions on which you can drop a vote and start watching issues for any changes regarding their development: project = JSDCLOUD AND component = "Customer Satisfaction (CSAT)" AND statusCategory != Done 

Cheers,
Tom

[Anahit Sukiasyan]

Hi @Tomislav Tobijas _Koios_

Got it, thank for your response!

Voted and started watching the ticket, thanks :) 

[Mauricio Heberle]

So that's the only option? Either we accept and patiently wait for Atlassian resolve it or disable csat from all projects? Lol.

It used to work perfectly, but seems like someone made a change to this feature and didn't bother test as a user.