Removing all request participants upon closing the ticket

[Harald Heinz]

Hi there,

We want to remove all request participants in the portal when transitioning to closed.
I found this JSON, but it only removes a specific participant. 

{ 
     "update": 
      { 
            "Request Participants": [
             {"remove" : {"id": "{{issue.assignee.accountId}}"}} 
             ] 
       } 
}

How to adapt it or is there another way?

Thanks,
H.

[Jeroen Poismans · Accepted solution]

Hi Harald,

I don't think you need to use the JSON. Have you tried simply using the "Edit Work Item" action, then selecting the Request Participants field and simply leaving it empty?

Like this:

Try it!

[Harald Heinz]

@Jeroen Poismans yes, I tried this first but it didn't remove the participants - the automation then just does nothing

[Jeroen Poismans]

Then you must be lacking some permissions (or the user performing the rule), because I have tested it once again on my instance and it works.

[Harald Heinz]

Hi @Jeroen Poismans thanks, you were right, it did nothing because of a wrong condition. So it works fine with leaving the field empty . 

But out of curiosity: if it were permissions - which permission would it have been? Can't be "edit issues" as portal customers don't have this right but when closing it over such a customer testuser the removal worked too.

BR, H.

[Jeroen Poismans]

Well, it could have been several reasons:

• User of the automation rule (Actor) lacking edit permission
• Property on the Status disabling edits
• ...

Those are top of mind that I can think off.