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Remove site-admin / org admin

Deleted user October 19, 2020

My company changed names.  We we first stood up Jira in 2015, I started our Jira account under my previous email address. I need to move everything over to my new email address.  I created a new account for the new email address and gave myself the needed permissions.  I went to delete my previous account and have not been able to do that.

I logged in as the old user and tried to remove myself from the site-admins group. That is not an option.

I tried logging in as my new site-admin/org admin account, going into Administration / Users / and the "Revoke Site Access" is available, but when I click it, it says "Unable to revoke site access."  I tried removing my old account from the site-admins group and its greyed out.

Any ideas on how to fix this?

1 answer

0 votes
John Funk
Community Champion
October 19, 2020

Hi Nick,

I would go ahead and open a Support Ticket with Atlassian:

https://support.atlassian.com/contact/#/

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
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