Remove option for customers to escalate their tickets themselves

[Deleted user]

Currently, my users can escalate their own tickets. How do I remove this?

[Alexey Matveev · Accepted solution]

Hello,

Do you meant that users can execute the Escalate transition for the tickets which they created?

If so then you would need a plugin.

You could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could create a condition like this:

if (reporter == currentUser()) {

  return false;

}

return true;

[Deleted user]

yeah thats what I meant, I'll try this :)

[Deleted user]

on an old version, there was an option to just remove the button, does that not exist anymore?

[Alexey Matveev]

I think you mean this one:

https://community.atlassian.com/t5/Jira-questions/I-don-t-want-customers-to-escalate-tickets/qaq-p/627207

[Deleted user]

yup

[Alexey Matveev]

Were you able to fix it?

[Deleted user]

technically yes, but since I have quite a few users I don't really want to pay the monthly fee just for this small feature

is there another way to do this?

[Alexey Matveev]

Did you fix it with the Power Scripts add-on or hiding the escalate transition from the portal?

[Deleted user]

the power scripts works but is too expensive to actually use for only this small thing
so I guess I'll deal with an occasional escalated issue ;P