Release, new version suddenly doesn't work

[Brent Stackhouse]

Hi All,

From one of our kanban boards, I regularly cut a new release version in the UI but something has broken in the last week.

My roles/perms haven't changed (I have both Admin and User) but when I click "Release," then "new version," nothing happens.

There's usually a popup that asks for the typical release info (description, etc.). No, I do not have a new popup blocker. :)

Any ideas?

Thanks,

Brent

[Jack Brickey]

if indeed nothing has changed it seems like something for Support. I have never had it not work. Short of that my suggestions:

• try another board/project
• have someone else attempt
• try another browser and/or clear cache (doubtful)

[Brent Stackhouse]

Thanks! Another board didn't work. I'm having one of my folks try...

[Brent Stackhouse]

Nope, didn't work for them and they have the same rights I do.

[Brent Stackhouse]

Looks like there's a nice little JS error...

[Jack Brickey]

I suggest reporting to Atlassian Support. 

[Brent Stackhouse]

I did, it's a known bug apparently....so yay. Thanks for chiming in, much appreciated!

[Jack Brickey]

good to know. by chance did you the the ticket number for the associated bug in JAC? I couldn't find with brief look.

[Brent Stackhouse]

Sorry, I didn't look and Atlassian Support didn't offer it (not that I expected them to) - here's part of their response:

"...we are currently experiencing a widespread bug that's affecting the functionality of the Release dropdown to use the New Version button within a number of instances in Jira Cloud

I was able to confirm that our Reliability teams are in the process of investigating this issue, and are working on a fix for you as quickly as possible."