Release in bigpicture very slow

[Antoine van de Cruyssen]

Dear team,

When creating a release and adding issues to it, it take a long, long while before the release appears in Bigpicture, seems to take more than a day sometimes.Is this a bug or a setting or something that I'm missing?

Regards,

Antoine

[Mateusz Sołowianiuk]

Hi @Antoine van de Cruyssen 

Do you mean that you create a Jira issue linked to a Release, and then it takes excessively long for the task to appear in BigPicture?

If so, this situation should not take place. The issue should automatically appear in BigPicture immediately after its creation in Jira (or after refreshing the BigPicture tab in the browser if you use BigPicture 7). In this case, I invite you to raise a support ticket via our Service Desk so that our experts may investigate it. 

I hope that this helps. 

Best regards,

Mateusz Sołowianiuk

[Antoine van de Cruyssen]

Hi Mateusz,

Yes, indeed it takes very long for a release to appear in the bigpicture plugin. Sometimes btw, it doesn't show up at all, which is really awkward.

The issues could be due to some implementation of our bigpicture programs. I found out that if I make a new program, the releases DO show up. But in existing programs they do not.

Best guess would be that during the creation of a new bigpicture program all items/tickets inside are scanned. But that this does not happen when the program needs updating?

Thanks and regards,

Antoine

[Mateusz Sołowianiuk]

Hi @Antoine van de Cruyssen 

As mentioned in the previous reply, I will highly appreciate if you can raise a ticket via our Service Desk - this will allow us to verify your configuration and see why the plugin does not work according to your expectations. 

Thank you in advance. 

Best regards,

Mateusz Sołowiainiuk