Registration in Jira not possible

[Kristin Besch]

I am registered in Jira. I can no longer log in.
It's very urgent.

Mail: kristin.besch@fenixoutdoor.de

[Oleksii Melnyk]

Hi @Kristin Besch ! Only your Jira admin can resolve this problem. 

[pawarsachin84]

Hello @Kristin Besch ,

Welcome to Atlassian Community! 😊

Thank you for your question.

NOTE - Kindly remove your email address and use dummy email address. Don’t post personally identifiable information (PII). The Community Forums are accessible to all (including those without Community accounts). For more information refer  rules of engagement 

1. Check your username and password. Ensure you're using the correct credentials. Remember that your Atlassian account is tied to your email address. If you're unsure, try resetting your password.

2. Clear your browser's cache and cookies. This is the first and easiest step to rule out any caching issues. If the problem persists, try using an Incognito/Private window or a different browser to see if the problem is specific to your browser profile.

3. Locked Account? If you've tried logging in multiple times with incorrect credentials, your Atlassian account might be locked as a security measure. You can refer Login issues related to a locked Atlassian account

4. Contact your Jira administrator or organization admin immediately. If your Jira account is managed by your company or organization.

[Kristin Besch]

I have already contacted our admins. Unfortunately, no one has responded.

[Kristin Besch]