Regarding Jira server license

[Arvind Swarnkar]

Hi,

I am having license key for 7.x versions. These keys are perpetual.

As I upgraded to 8x. We need to get keys that will work with version 8.x.

Can someone please help.

Thanks,

arvind

[Trudy Claspill · Accepted solution]

Hello @Arvind Swarnkar 

If you have an expired license then you can upgrade only to versions that were released before your license expired. If your Jira Server license expired on 21/Nov/2018 then you will not be able to upgrade to any version released after that date without getting a new license.

The newest version you could update to without getting a new license would be 7.13.2, as per the release dates in this document.

https://www.atlassian.com/software/jira/update

[Arvind Swarnkar]

Thanks for your response. I tried installing 7.13.2

but I am getting same error

[Trudy Claspill]

I'm sorry, there was typo in my response. The last version released before 21/Nov/2018 was 7.12.3

[Arvind Swarnkar]

@Trudy Claspill  Many Thanks 7.12.3 working

[Trudy Claspill]

If our responses have helped you resolve your question, please consider clicking on the Accept Answer button for them.

[Matt Parks · Accepted solution]

The keys are not version-specific, so you don't need to replace them when migrating from 7.x to 8.x.

I think you would need an updated license if you were moving from Server to Data Center and you would definitely need an updated license if you change the number of users that you are licensed for.

[Arvind Swarnkar]

I am not changing number of users, its saying

"Jira Software support and updates for this instance ended on 21/Nov/18. Jira Software updates created after 21/Nov/18 are not valid for the current set of licenses."

I am having license just want a key that will work with my existing license.

[Matt Parks]

Are you trying to upgrade to Jira Server 8.x or Jira Data Center 8.x? What specific version of 8.x are you trying to upgrade to?

[Arvind Swarnkar]

Jira Software 8.13.0

[Matt Parks]

@Trudy Claspill  referenced something that I missed. I assumed that your license was still active. If your license has expired, then look at Trudy's comment.