Redirecting loop issue

[SDA TEAMS]

I got stuck on redirecting loop issue when I trying to access "work item" Menu,
Please help.. 

[Shalini Pradhan]

Hello @SDA TEAMS ,

Good day! Welcome to Atlassian Community :)

Could you please tell us if only your user account is experiencing this issue or other users as well? Can you please refer to the following action plan and see if it helps.

Clear browser cache and cookies

1. Log out of your Atlassian account.
2. Clear all browser cache and cookies, not just cookies.
3. Log in to your Atlassian account and try to access Jira again and 'Work items'

Disable all browser extensions and add-ons

1. Disable all browser extensions and add-ons.
2. Try to access Jira again and 'Work items'

Check for firewall

If your device or network has a firewall setup, I would request you to check if they have allowed connection to Atlassian's IP addresses. You can refer to the following document for more details:

• IP addresses and domains for Atlassian cloud products.

Allow 3rd party cookies

I would request you to follow the below steps (The steps are for Chrome but should be similar for other browsers):

1. Go to Chrome settings.
2. Go to Privacy and Security.
3. Click on Third-party cookies.
4. Select Allow third-party cookies.
5. Restart the browser and try to access Jira again.

Additionally, please ensure that you are using the latest version of one of the supported browsers listed here.

Thank you!