The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Redirected to non-JIRA URL after logging in.

Rogers, Scott J
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 18, 2025

URL: https://statestreet-cloud.atlassian.net/jira
I enter my company email address.
Once entered, I get redirected to Help Center - Jira Service Management

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

2 votes
John Funk
Community Champion
December 18, 2025

Hi Scott,

That typically means that you do not have a license for the Jira product. 

1 vote
Trudy P Claspill
Community Champion
December 18, 2025

Hello @Rogers, Scott J 

Welcome to the Atlassian community.

Have you previously been able to access the Jira UI directly?

Have you also previously been able to access the Customer Portal for your Jira instance?

Have you reported this issue to the administrators of your Jira system?

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
ENTERPRISE
TAGS
AUG Leaders

Atlassian Community Events