Recovering deactivated site

[Amandine MICHEE]

Hello,

I have received an email saying my site was deactivated and to contact the support team to recover it.

I cannot go further than entering the URL because it says it is not found.

So I'm reaching out to you through the forum.

ID: d138b15c-49fc-4b71-9368-b17de48900b9

Thank you for your help.

[Nikola Perisic · Accepted solution]

Welcome @Amandine MICHEE 

I've deleted the URL, since this is a public community and sometimes there is spam going on here. Regarding your request, you would need to place a support ticket for Atlassian:

https://support.atlassian.com/contact/

You need to have minimum standard plan for Jira, and with that you would be able to create support from 9 to 5. For premium, you have 24/7 support. As a workaround, you can sign up for a free trial period and cancel after you've made a request.

[Trudy Claspill]

Alternately you can go to the Billing/Licensing Support page to open a support request

https://www.atlassian.com/company/contact/purchasing-licensing#/