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  • Recently i have changed password for my laptop after that onwards i am not able to login to jira

Recently i have changed password for my laptop after that onwards i am not able to login to jira

monisha v
February 28, 2022

i am not able to access jira and confluence.please suggest me some solutions to solve this issue.

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Answer accepted
Fabio Racobaldo _Catworkx_
Community Champion
February 28, 2022

Hi @monisha v ,

probably your JIRA is configured to use SAML Authentication. Please contact your JIRA Administrator in order to have support on that.

Did you try to clean browser cache first?

Please let me know if it helped.

Regards,

Fabio

monisha v
February 28, 2022

hi @Fabio Racobaldo _Catworkx_ 

 

i have cleaned my browser cookies and cache and i have removed passwords in credential manager in control panel as well.

Fabio Racobaldo _Catworkx_
Community Champion
February 28, 2022

Please contact your JIRA Admin in order to solve this issue. We have not enough info to support you on that. 

Like Nic Brough -Adaptavist- likes this
monisha v
February 28, 2022

okay thank you @Fabio Racobaldo _Catworkx_ 

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