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Reactivate suspended site due to inactivity (martinhuawei25-1760085767571.atlassian.net)

Kiwy
Kiwy
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May 6, 2026

Hello Atlassian Team,

I recently received an email stating that my Cloud site will be deactivated due to inactivity. I am unable to access the site URL to reactivate it myself, and as a Free user, I am directed to the community for support.

My site URL is: martinhuawei25-1760085767571.atlassian.net

I urgently need this workspace for my development project. Could a member of the support team please help me reactivate it before the data is permanently deleted?

Thank you.

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Trudy P Claspill
Trudy P Claspill
Community Champion
May 6, 2026

Hello @Kiwy 

Welcome to the Atlassian community.

To attempt to reactivate the subscription follow the guidance here:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

Here we are a user community with no direct access to your account or subscriptions, so we cannot reactivate the site for you.

Be advised that Atlassian retains the data for a very short period of time after deactivation. Depending on when you received that message your data may have already been permanently deleted.

If you have any questions or issues with reactivating the subscription you can reach out to the Billing, Licensing, Pricing Support Team through the following page.

atlassian.com/company/contact/purchasing-licensing

Good luck!

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