Reactivate my subscription and recover my data

[Kabopaca]

Hello Atlassian Support,

My account was deactivated while I was on pause from development. I periodically checked my backlog, and now I need urgent access to resume work.

This Jira project is critical. I have active sprints and cannot afford data loss.

Please reactivate my site: https://bestbitin.atlassian.net/

I’m ready to upgrade to a paid plan right now to prevent this in the future.

Please confirm reactivation or provide a direct contact to resolve this.

Thank you,

Marcel

[Tomislav Tobijas]

Hi @Kabopaca ,

You should be able to reach out to official Atlassian support team (billing and licensing) through here: Atlassian Support: Pricing, Billing & Licensing

There should be an option related to login issues and/or reactivating cloud subscriptions so I would recommend using that.

Btw, I am assuming we are talking about deactivated Jira site and not deactivated account?

Cheers, Tobi