Reactivate my URL passed the 15 days delay

[E-CLOSION Emilie Giré]

My site e-closion.atlassian.net has been deactivated and I'm past the 15-day window. I cannot submit a support ticket because the form doesn't recognize my URL or EN number.

I understand the data may be lost, but I would like to at least restore the organization and recover the URL (e-closion.atlassian.net) so I can recreate my Jira site. Currently, when I try to create a new site with the same URL, I get an error saying the URL is already taken.

The subscription still appears in my admin.atlassian.com/billing under the Inactive tab.

Can someone from the Atlassian team create a support case on my behalf?

[Shalini Pradhan · Accepted solution]

Hello @E-CLOSION Emilie Giré ,

Good day! Welcome to Atlassian Community :)

I would like to inform you that the team has reactivated the products under the cloud site e-closion.atlassian.net, but please note, that all data was deleted due to inactivity. The products will behave as new subscriptions. At this point data will not be recovered.

Thank you

[Tomislav Tobijas]

Hi @E-CLOSION Emilie Giré ,

On top of what Matteo said (someone should reach out through here), you should be able to raise a request (without URL or EN) through here: Atlassian Support: Pricing, Billing & Licensing 

Cheers,
Tobi

[Matteo Vecchiato]

Hi @E-CLOSION Emilie Giré ,

Thank you for your post. This is the community, but I reported this case to Atlassian support.

Hope it helps