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Reactivate account

BDCS
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 11, 2026

Previous administrator left, account payment lapsed and reverted to Free version. I am new administrator, able to access admin login and reset password, but get message that says email is inactive. In a circular loop now trying to get assistance. I am able to also log in to my personal (non-admin) account but not with new admin credentials

 

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Trudy Claspill
Community Champion
February 11, 2026

Hello @BDCS 

Welcome to the Atlassian community.

The tags on your post include "data center" and "jira-cloud" and "jira-align". Which product does this actually concern?

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DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

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