Reactivate Deleted Organization (Inactivity)

[Josè Luis Sandoval Alaguna]

Hello!

My Atlassian organization (https://alagunagames.atlassian.net) has been deleted due to inactivity, and I’m hoping it can be restored.

Would an Atlassian Team member be so kind as to reactivate my Jira organization?  Thank you in advance, and please let me know if there is any other information required to facilitate this request.

Id is:

fb661e64-003d-45c4-b431-ba881c5a1a33

Cheers,
—Luis

---

P.S.: I'm reaching out via this method because the “Contact Support” form cannot find my organization’s URL, and will not let me progress beyond that question (which seems like a potential issue).  With no e-mail support available, this seemed like the next-best option.

[Prachi Bolar]

Hello,

Welcome to the community :) 

In order to activate the deactivated site you can directly contact the atlassian billing team here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Example below 

The billing team validate and let you know with the next steps 

Thank You,

Prachi

[Andy Heinzer]

Hi @Josè Luis Sandoval Alaguna 

I see you created a support case, I have moved this to our support team that can help you in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1148713

[Trudy Claspill]

Hello @Josè Luis Sandoval Alaguna 

Did you have any active product subscriptions under that URL?

If so, are you still able to access them?

Atlassian has been doing some cleanup of Organizations that have no subscriptions in them. When subscriptions are cancelled and products are deleted, the Organizations under which they exist are not automatically deleted.

I will escalate this for you, but it would be helpful if you could include answers to the questions I asked.

[Josè Luis Sandoval Alaguna]

I don't have access to the URL.

Sorry.