Re-Openned Issue does not appear on My Issues Window

[Eftal Cingoz]

Hello There,

Whenever I re-open an issue and go back to "My Open Issues" window, I cant see them. Therefore I can't track my issues properly

Regards

Eftal 

[Vickey Palzor Lepcha]

Can you open and check your project workflow and verify as to when you re-open an issue what should be it's new status ?

[Eftal Cingoz]

ok, I see. the new status is "to do". However, the re-open ones do not appear under to do status

Regards

[Vickey Palzor Lepcha]

Are you viewing them on a board - SCRUM or KANBAN ?  Have you checked your board - column settings ?

[Eftal Cingoz]

these are all strikethrough

[Vickey Palzor Lepcha]

Can you share with us a screenshot of your workflow and board settings - columns 

[Vickey Palzor Lepcha]

Looks at my screenshot below - I have marked " SET RESOLUTION " on all my COLUMNS - so all my issues have strikethrough as shown in the other screenshot

[Eftal Cingoz]

I mean this one re-opened and it is seen like in the screen shot below.

I'm also sharing board setting and workflow

[Vickey Palzor Lepcha]

As pe the work flow , it does seem to be following what has been setup.

Can you show me what status is mapped to Kanban Backlog ?

[Vickey Palzor Lepcha]

Hi,

Please review your wprkflow - check if Open Issue has a Transition from ALL.

[Eftal Cingoz]

Hello Again,

I am sorry, I do not understand.  Can you please be more specific?

Thank you