We have installed the latest R4J 4.5 version which addresses EASE-8390 where R4J writes exponential amount of data into jira database.
The build works fine in pre-production however in production, the landing page throws null pointer exception.
https://<myjiradomain>/jira02/plugins/servlet/com.easesolutions.jira.plugins.requirements/cleanup-revisions
Does anyone know of any workaround or have come across this behavior?
url: "cleanup-revisions?op=cleanupStatus&_=1631115974621"Request URL:
There are no good error logs to debug further. Ease solutions is aware of the problem, but I wanted to check with the community if I'm missing something.
Hello @Divya TV
Just to officially answer this for the community. The issue may be resolved through correcting Jira directory permissions for the <Jira_Home>/log directory. Upgrading to R4J 4.6 should also resolve the issue.
For any more issues found, please reach out to our support team.
Best regards,
Angelica
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