Questions About Security and Auditability in Atlassian Assist for Microsoft Teams

[Andre Felipe Rodrigues Lopes]

We are currently evaluating the use of Atlassian Assist integrated with Microsoft Teams, and a few questions came up regarding security and traceability of chat interactions.

I searched through the official Atlassian documentation but couldn’t find a clear or satisfactory answer for the scenarios below.

1. For tickets containing sensitive information and restricted visibility (for example, Cybersecurity incidents using Issue Security), are those permissions still respected when interacting through Teams chat?

2. In the event of a data breach investigation, is it possible to identify which user performed actions or interactions through the chat integration? Is there also a place where chat requests/interactions can be audited or reviewed?

If anyone has already dealt with this scenario or has documentation/evidence regarding how Atlassian Assist handles these cases, I’d appreciate the help.