Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Question on how percentages are calculated

Dennis Lundrigan
Dennis Lundrigan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 21, 2019

I am seeing a discrepancy in Time to 1st Response & Time to Resolution under SLA Success Rate and SLA Goals.  See below:

 

SLA Success Rate

            70.8% Time to 1st Response

             99.3% Time to Resolution

SLA Goals

            68% Time to 1st Response

            61% Time to Resolution

 

How are these numbers calculated?

 

Dennis Lundrigan

dlundrigan@remedypartners.com

Answer
Watch
Like Be the first to like this
278 views

0 answers

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Notice at Collection Terms Security