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  • Question about Jira Email This Issue App - What Event Types Corresponds to Issue Status Changes

Question about Jira Email This Issue App - What Event Types Corresponds to Issue Status Changes

steven rothenberg
December 6, 2019

Using Jira Email this Issue, I have a few Event Types that allow e-mails to be sent when an issue is Created, Comments added, or Updated.  I created these from the built in Jira templates for these events.

The Created and Commented events are picked up and send e-mails with the correct e-mail template, but when I change the status of a test issue, it does not appear that the Updated Notification Event Type is triggered, and there is no e-mail sent. 

The Context I've created specifies the Notification Template that contains the three Event Types I mentioned.

Can someone help me understand why I'm not getting e-mails when I updated the status. I even tried adding the Status field to the Field Changed parameter on the Configure Notification Event screen - did not help the problem.

Thanks - Steve

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