Purchase of JIRA

[Tin Naing Zaw]

I have a plan to buy JIRA for my service desk. I would like to detail info about how does it work. (What is intend for Agent, users, Licences, Different between Agent and user, etc

[Nic Brough -Adaptavist-]

"Agents" handle "calls" from "customers", but "how does it work" is an essay, which is far better answered by you having a read of the docs, than us rambling.  See https://confluence.atlassian.com/get-started-with-jira-service-desk/get-started-with-jira-service-desk-917968272.html