Publishing app on marketplace fails with unnknown error

[Giron]

When creatinng new appp under my partner account, the "Next: make public" button fails wiith unknown error - see below.

I cannot see any problem with the setup of the application of the partner account, everything seems to be filled, thee is no warning anywhhere, that somethinng is missing. Since the error does not provide any information for me, I am trying this community forum, since I cannot raise a bug report (no paid support license).

The error:

POST https://marketplace.atlassian.com/gateway/api/graphql

RES tracing headers:
atl-request-id: 1ba06281-956e-4914-b701-fb8ece4d695c
atl-traceid: 1ba06281956e4914b701fb8ece4d695c

RES payload:
{
"data": {
"marketplaceConsole": {
"createPrivateAppWithVersion": {
"__typename": "MarketplaceConsoleDomainErrorResponse",
"errors": [
{
"id": "6f7eab34-9038-4037-bee3-35165268d732",
"status": "500",
"code": "UNEXPECTED_ERROR",
"title": "Unexpected error occurred",
"message": "Unexpected error occurred",
"path": null,
"domain": "AppSoftwareService",
"url": "http://marketplace-athreos.mesh:20030/marketplace/app-software/v3/app-software",
"genericMessage": "An unexpected error occurred. Please try again later.",
"__typename": "MarketplaceConsoleDomainError"
}
]
},
"__typename": "MarketplaceConsoleMutationApi"
}
}
}

[Trudy Claspill]

Hello @Giron 

Welcome to the Atlassian community.

I think you will have a better results if you post your question in the developer community.

https://community.developer.atlassian.com/

The Jira community focuses on issues related to Jira itself, not on app development/publication.

[Marc -Devoteam-]

Hi @Giron 

Welcome to the communtiy.

As @Trudy Claspill is right here.

But you mention you have a partner account so you cloud also raise login to Atlassian Support with your partner account and ask support why the upload is failing?

[mr john]

This seems like a backend issue on Atlassian’s side since the error is a generic 500 with UNEXPECTED_ERROR. 😕

A few things you could try:

Clear your browser cache or try a different browser.

Double-check all required fields, even optional ones, just in case something is subtly missing.

Try creating a minimal test app to see if the error persists.

Since you don’t have a paid support license, posting here is a good call someone from the community or Atlassian staff might have seen the same issue and found a workaround.