Project category is undefined - but category is defined?!

[Anna Antretter]

Hey,

I noticed a very strange behavior in Jira.

Every project in our jira has a project category.

We have some projects hidden and there the project category is displayed as undefined.

When I change the category to another exisiting category, then it's displayed correct.

When I create a new "Test-Category" then it's also displayed as undefined.

I can't explain this behavior. Maybe one of you is able to help me here.

Thanks and kind regards

Anna

[Benoit]

When administrator doesn't have permission for 'Brows Projects', Administration > Projects > Project category will be displayed 'undefined' and move to empty page when it's clicked.

Please see: https://jira.atlassian.com/browse/JRASERVER-68094?error=login_required&error_description=Login+required&state=fd81182c-2816-4b0c-a37f-6f3e4d10e99d 

[John Funk]

Hey Anna - that's very strange indeed. Have you tried to do a re-index?

[Anna Antretter]

Hey John,

thanks for your answer.

Yes have tried that, but nothing has changed.

[John Funk]

I would go ahead and open a ticket with Atlassian Support:

https://support.atlassian.com/contact/#/

[John Funk]

If you could post back here what the solution was, that would be great.  :-)

Also, then, if you could click on the Accept answer button above to close this one out, that will help as well. Thanks and good luck!

[James McAllister]

I am seeing the same behavior. Did a solution get identified?

[Anna Antretter]

Hey @James McAllister

this is a common bug in Jira.

Atlassian has already a ticket open for this since 2017...

[John Funk]

Hey @Anna Antretter  - Can you post a link to the bug ticket here? And then click on the Accept Answer to close this one out? Thanks!

[christopher.fry@faa.gov]

@Anna Antretter If you will post the issue I will go vote for it.

[John Funk]

@Anna Antretter  - Checking in here.