Project administrator cannot add comments on the issues reported/assigned to other users.

[Rumit Patel]

Hi,

I am new to JIRA. I have a project where I have added certain users in the 'Administrator' project role and some users in 'Users' project role. I also have 'Add comments' permission set to 'Reporter', 'Current Assignee' and 'Project Role (Administrator)'.

Now I created an Issue (Say ISS1) with user 1 (Project role - user) and assigned it to user 2 (project role - user). When I log in with the admin user (Project role - administrator), I can view the issues in the project, but can not add comments on it. Rather I see issues as if I am another 'User' group user and not as an 'Administrator'. Also, current assignee and the reporter both can add comments. Its just the administrator who can not add comments.

Am I missing any permission or anything else here?

Regards,

Rumit

[Vidic Florjan · Accepted solution]

All looks ok. To add comments to an issue, i.e. to see the Comment button, you must have both of the following permissions for the issue's relevant project:

• Browse Projectproject permission — to view the issue to be commented on
• Add Commentsproject permission — to add a comment to the issue.

What you can try:

- Try use Permission Helper to discover why a user does or does not have certain permissions...

(click on Permission Helper link on the upper right side of the Issue Permision schema)

- Try to add admin user directly to permission scheme,

- Check if the admin users (current user and added in Administrator role) have the same username,

- Try the same with different username (not with admin user)