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Project access error

Anzhelika Lapenkova
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August 20, 2024

About a month ago I registered as a private client in Jira with . I created a project . Today I couldn't log into my account and by mistake I created a new account and on the same email address. Now I can't access my project - I really need the project tomorrow - how can I get help from support?

1 answer

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Trudy Claspill
Community Champion
August 20, 2024

Hello @Anzhelika Lapenkova 

Welcome to the Atlassian community.

You can open a support case directly with Atlassian at https://support.atlassian.com/contact/#/

But I can't guarantee they will respond in time for you to have access to the project tomorrow.

When you say you couldn't login to your "account", do you mean that when you enter your user login and password you get an error that you login was invalid or incorrect? Or do you mean that you got a message about not have access to the site (i.e. https://yoursite.atlassian.net) or the specific project you were trying to access?

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