Profile Summary Tab (page) returns 404 (JIRA not found page)

[Daniel Koch]

I get the JIRA 404 (not found) page when I try to open the "Summary tab" on the profile page (<domain>/secure/ViewProfile.jspa?selectedTab=jira.user.profile.panels:user-profile-summary-panel)

• Analyse log files, but did not found anything meaningful (at least for me)
• Enable Safe Mode (without plugins)

Do you have any ideas about the root cause and in which direction I can try to solve this problem?

[Brant Schroeder · Accepted solution]

@Daniel Koch What has changed recently on your instance?  Anything?

[Daniel Koch]

@Brant Schroeder: Only regular updates. But to be honest I did not check the "profile page" for a very long time.

[Brant Schroeder]

@Daniel Koch Can you post what is in the logs when you click on the profile page?  Also what OS are you hosing on?

[Daniel Koch]

Doubled checked all the atlassian and webserver logs. Found the issue: It was caused by the WAF that was blocking a request on the profile page. Thanks for your time!