Product Transfer Not Available

[Mathew Lederman]

I'm attempting to perform a product transfer following the directions linked below, but the Transfer Products button is greyed out. I've performed every step except 'Reset User Access'. When I click the link in the Product Transfer Steps, it takes me to the User Access page. However, there used to be a link on that page to 'Reset User Access'. It's not there anymore. Can anyone tell me what the reset did and perhaps I can make the changes manually?

I've done 3 product transfers over the past 2 months without issue. This reset is causing problems.

Link to steps: https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/#Transfer-checklist--configurations-and-subscriptions-to-remove-and-recreate

[Mathew Lederman · Accepted solution]

So, Atlassian moved the 'Reset User Access' functionality, but didn't update their documentation. Awesome. 

For anybody who stumbles across this post, I've highlighted the NEW location below.