Product Offline

[Amer Amin]

Hello guys, I have an issue where the Jira software is offline for me and it has been deactivated on its own. It's blocking me and my team out and we're blocked from proceeding with our daily work. please help

[Andy Heinzer]

Hi @Amer Amin 

I can see that your site started a trial of Jira Software standard, and that trial appears to have expired with no payment details on file.  I have created a CA ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2341585

I see that you have another technical case about this, but I recommend working on the CA ticket to resolve the billing aspects here first.

[Amer Amin]

Thank you @Andy Heinzer

It's a simple case of subscription as I explained my assumption on the ticket you attached. However, we're blocked right now and the response from the support team has been really slow. Can we get our free account back?

[Peter Van de Voorde]

Hi @Amer Amin ,

Welcome to the Atlassian Community. This sounds like a subscription or licensing problem.

I would recommend reaching out to Atlassian directly through https://support.atlassian.com

Here in the community we're just regular users like yourself who can't really help with this kind of problems.

Cheers,

Peter