Problem with mapping fields by csv import

[DCCS IT]

Hi,

i've the same projects an two JIRA ServiceDesk instance and i want to import data via CSV import from instance A to instance B.

But i can't map all fields, only author, agent, category and summary. See screenshot. How can i solve this problem?

Thanks in advance.

Regards

Nicole

[Petter Gonçalves · Accepted solution]

Hello Herbert,

I hope you are having a nice day.

Basically, the External System Import tool displays all the fields configured in the CSV file to be mapped.

Are you exporting the CSV file with all fields from the source instance? What steps are you taking to import the CSV?

Additionally, please ensure that you are following the correct steps to import the issues:

1. Choose the Jira icon (, , ,  or ) > Jira settings > System.
2. In the Import and Export section, click External System Import and then click CSV.
3. Choose your CSV source file. 

For more information about this, check the documentation below:

Importing Data from CSV

Let me know if this information helps.

[DCCS IT]

Thanks i got it!

[Petter Gonçalves]

You are welcome, Herbert!

Have a nice day. :)