Problem with canned responses not loading at the response box

[Laura Dias]

I've been having problems with canned responses, I can select them, and the transition asigned for them is uploading, but I can't see the text in the response box:

Can you help me?

[Iryna Ihnatiuk]

Hi @Laura Dias

This is Iryna from Appfire.

I'm sorry to hear that you're facing an issue with our app. It works fine on our side. Would you raise a support request with us and please share the console logs and HAR file when reproducing the issue for further analysis?

• How to generate a HAR file in Chrome or Firefox

• Collecting console logs (Chrome browser only) - Google Docs Editors Community

Thanks in advance