Problem with Transition Automation Rule

[Jamie Edmondson]

I am having an out-of-the-blue problem with an automation on transition rule. When I move a sub-task from In Progress to In Review, the rule requires that one field is populated with a link. So, the field is populated, but the transition is blocked. More concerning, however, is when i disable this rule -- the same thing happens. What kind of voodoo magic is this?

[John Funk · Accepted solution]

Hi Jamie,

What do you mean by the transition is blocked? Do you get an error? If so, what is the error or message? And are you sure you published the workflow after you updated it to "disable" the validator? 

Finally, what kind of project is this - Team-managed? Company-managed? 

[Jamie Edmondson]

This! This is what I missed. I had to publish the draft. UGH!

Thank you.

[John Funk]

You are welcome! And we have all been there. 

[Ana Livia Rocha Silva]

Hi @Jamie Edmondson!

Have you checked the conditions and validators for the transitions between the two status in the workflow?

[Jamie Edmondson]

Yes. There are none. I'm totally confused. I've never seen behavior like this before.