Problem with Invited users

[Carlo Gatto]

From today, when I invite users to Jira they remain in the Invited status even after they click on the invitation email
since last month previous users invited become Active after invitation
new users seems to be "stuck" on invited Status
what's happening?

[Fazila Ashraf]

Hi @Carlo Gatto 

Welcome to community!

Can you confirm that these users are able to access the Jira data after they accept the invite? Did it throw any error to them?

[Carlo Gatto]

yes they can access to the Jira Board, but I cannot assign them to any task, and they result to be "Invited" users, but they are not "Active" users