Problem creating a new status

[Thalles Moussalem Luciano]

I'm trying to create a new status, I can write the name like TO CHECK, but Jira is returning me a error. The way that looks, I can't create a new status, can anyone confirm this, if the problem is that I can create status only on the beginning of the project? Or is my account?

[Walter Buggenhout]

Hi @Thalles Moussalem Luciano,

Where and how are you trying to create a new status?

• as a column in a next-gen project?
• in a workflow of a classic project?
• in Settings > Issues > Statuses?

What is the error you are getting? 

[Thalles Moussalem Luciano]

Hi Walter, I'm trying to create as a column in a next-gen as you said, but I've tried in a workflow as well.

[Nic Brough -Adaptavist-]

Concentrate on one of the ways to create a status and work through to the point of failure - we need to know what steps you are doing, most importantly, the last click that takes you to an error

For example, you go to settings -> issues -> statuses, click add new, it asks you for a name, so you fill one in and click the add button and it says <some error> instead of creating it.

[Walter Buggenhout]

Hi @Thalles Moussalem Luciano,

Just trying to help out here. To add a status in a next gen project, just click the + button next to the rightmost column of your board. A new column should appear, just like you can see here:

 Then you need to click the little v icon to confirm. To wrap it up, you only need to drag the column to the correct place on the board, so you end up with something like this:

So what are you doing differently or when do you get an error message if you try to do this? And what is the exact error message?

[Thalles Moussalem Luciano]

Hi @Walter Buggenhout , sorry for taking so long to answer, I'm doing like you posted, in clicking on the + button, I witre the name of my new status like "TO CHECK", and then I click on the little v icon, but after that, the system showed me this message on the left bottom corner:

This message is written in "Portugues", the meaning is: Something went wrong. There was an error with our system. Refresh the page and try again.

And I've tried many times, and this is not the real problem, but I don't know where is the problem of this error.

[Walter Buggenhout]

Hi @Thalles Moussalem Luciano,

On the bright side, you are not doing anything wrong in terms of the steps you are taking. The error you see is a system error that is not very informative, so the only things I can currently think of is:

• there is something wrong with the status name you are trying to add;
• there is a deeper lying issue with your Jira instance

To make sure it's not the first thing: have you tried creating a column with another status name? Just wondering if To Check is something that already exists somewhere and you're accidentally running into a duplicate status issue.

If that's not the problem, I think you should reach out to Atlassian support directly. In that case, is it true you are on the free plan?

[Thalles Moussalem Luciano]

Hi @Walter Buggenhout ,

Actually, I have create a status in the beginning of the project, but now I'm having this issue.

I'm using a free plan, but I don't know if this is the problem, but is a good check to make, I gonna talk with someone from the support, to help me check if there is any problem in my project.

Thanks for your help.

[Earl McCutcheon]

Hello @Thalles Moussalem Luciano ,

I'm checking in on this issue to first see if you are still encountering an error while trying to create the new status, as we took a look and were unable to reproduce this error on our test systems.

Next, as you are on a free plan you will not be able to contact support directly as free plans are only granted access to access to self-help resources and assistance here in the Community portal as covered in the "Atlassian Support Offerings" ,  However in cases like this where there appears to be a Bug in the system preventing the intended use of the system, we will want to get you in contact with our support and make a support request on your behalf so we can look at your instance directly and dig into the issue further to apply a fix.

So please do let me know if the error is still occurring and I will get things rolling.

Regards,
Earl

[Thalles Moussalem Luciano]

Hi @Earl McCutcheon,

I'm still encountering this error, I just tried to create a new status, and the error still happening.

Could you please contact me on the following e-mail thalles.luciano@capebe.coop.br?

There I can pass my password then you could log in and check for yourself the message, I don't know what else to do, now I'm thinking in open a new project and start from scratch on this one.

Thanks for helping me and help improve my experience on Jira, even in a free plan!

Regards.

[Earl McCutcheon]

Hi @Thalles Moussalem Luciano ,

The support request has been created, you can access the request via the Atlassian Support portal at the following link:

• https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-630651

Regards,
Earl