Priority cannot be automatically set

[Davis Chettupuzha]

Isn't it possible to determine and set Priority based on a custom field during issue creation ? Like if number of cases are more than 50, set priority as "Major" or something ?

[Fabian Lim · Accepted solution]

Hi @Davis Chettupuzha

This is the legacy automation.  I would use the new jira automation:

• Trigger: issue created
• condition: advanced compare between smart value {{customfield_xxx.}} is bigger than 50 (https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/)
• action: edit field -> Priority to "Major"

I hope this helps

[Davis Chettupuzha]

Will try using smart values. But think issue here might be related to field not available during jira creation. 

[Davis Chettupuzha]

But will check on new jira Automation as well.

[Pramodh M]

Hi @Davis Chettupuzha 

The problem may be the field is not present on the issue create screen!! Can you try adding the field and then configuring Automation.

Or re-indexing would also fix the issues sometimes.

Let me know if the issue resolves by trying above two methods

Thanks,
Pramodh

[Davis Chettupuzha]

@Pramodh M 

I will try this out and see how it goes.

Thanks

[Pramodh M]

I see you are using legacy Automation, can you try with new Automation for Jira!! @Davis Chettupuzha 

[Davis Chettupuzha]

@Pramodh M 

How do I get new Automation ? Is that on a different jira version ?

[Pramodh M]

@Davis Chettupuzha 

Its Cloud, Navigate to Settings, you'll have the option and follow @Fabian Lim guide to set the automation.